IT Service Specialist

A career at Alfen IT Service Specialist Almere Staff MBO HBO 2-5 years of experience IT Service Specialist Almere Staff As an IT Service Specialist, you ensure smooth, stable and secure daily IT support. You are the first point of contact for users, resolve disruptions quickly and contribute to a positive and reliable digital work experience. What will you do? You are the trusted face of the IT service desk, supporting users with incidents, questions and operational requests. You safeguard IT continuity, communicate clearly, take ownership and ensure consistent, high‑quality service delivery. Your responsibilities include: Incident Resolution & Operational Support • Register, classify, prioritise and resolve first‑line incidents and service requests. • Troubleshoot Windows/MacOS, Office/M365, hardware, printers, mobile devices and handheld scanners. • Support onboarding, offboarding, relocations and access rights management. • Act as first contact via phone, e‑mail and the Jira service portal. • Identify recurring issues and escalate complex cases, while maintaining ownership. • Monitor operational stability and respond immediately when SLAs deviate. Asset, Security & Service Management • Manage IT inventory, report shortages and maintain accurate asset administration. • Document solutions and contribute to a structured, up‑to‑date knowledge base. • Investigate first‑line security incidents and escalate where needed. • Detect disruptions proactively to support business continuity. Process Optimisation & Professionalisation • Contribute to improving and standardising IT processes and environments. • Analyse structural disruptions and suggest improvements. • Apply the latest technologies to enhance daily support. • Support the professionalisation of the IT organisation. Customer Experience & Stakeholder Communication • Communicate clearly and professionally with users and stakeholders. • Maintain strong cu...