IT Support Specialist

Finding staff IT Support Specialist | Ticket System and User Inquiries | Day Shift Breda 40 Posting € 3117 - € 3428 Are you looking for a job in IT support with fixed office hours and well-defined responsibilities? Help users with laptops, accounts, and support tickets. Apply today if you'd like to work 40 hours a week. This is what we offer you: You'll work during regular office hours with a consistent schedule. - Gross hourly wage: €18 - Travel allowance: €0.23 per km - 40 hours per week - Contract type: Secondment - Payment: choice of weekly or every 4 weeks. What will you do? You'll help users when they run into problems with their laptops or accounts. You'll handle reports via phone, email, and support tickets. You'll resolve issues yourself or escalate them to a colleague. You'll ensure that users can quickly get back to work with Windows and Microsoft 365. - You'll handle reports and questions via phone, email, and support tickets - You resolve IT issues or escalate them to colleagues - You manage accounts, permissions, and equipment - You document solutions in the ticket system - You help users with Windows and Microsoft 365 Where will you work You'll be working for one of our clients in The Hague, Woerden, or Breda. You'll be based in an office, as part of an IT team where colleagues help each other out when things get tough. During your first interview, our recruiters will be happy to tell you more about the opportunities available. Who are you? You enjoy working in a clear and calm manner. You like helping people and solving problems step by step. You're a good fit for a role with set hours and a predictable work schedule. You're meticulous in your work and good at explaining things. - You have an MBO-level education - You assist users in a friendly and clear manner - You work accurately in a ticket system - You're good at switching between phone calls, email, and tickets - You're available for 40 h...