Italian Customer Care Specialist - Streaming Platform - Remote in Portugal
Posted
Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel!
Start Date: February 6, 2025
Location: Remote from Portugal
Full-time, 40 hours a week, 8 hours a day
Work Schedule:
- Monday to Sunday: 7 a.m. 9 p.m. (365 days/year)
- Days Off: 2 rotational days per week
Your Responsibilities:
- Provide outstanding customer support for subscribers of a popular streaming platform.
- Assist with inquiries related to subscriptions, account management, and technical issues.
- Ensure a seamless and positive customer experience through professional communication.
- Collaborate with the team to identify and resolve challenges.
What Were Looking For:
- Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).
- Strong communication and interpersonal skills.
- Tech-savviness and the ability to learn new tools quickly.
- Availability to work on a rotational schedule, including weekends and holidays.
- Already residing in Portugal (no relocation is offered for this role)
- EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST)