Key Account Specialist - Softlines - INTERNSHIP

Key responsibilities :

• Design and implement process improvements and tools to increase team productivity and report accuracy.
• Attend onsite inspections to monitor inspector performance and adherence to client standards; document findings and recommend corrective actions.
• Prepare and deliver training sessions for inspectors on client-specific processes, checklists and reporting requirements.
• Translate client requirements into clear operational instructions and checklists for internal teams.
• Track KPIs to monitor the impact of your actions and drive improvements.
• Support ad-hoc projects aligned with team targets (e.g., quality assurance initiatives, digitalization pilots, workflow standardization).
• Help maintain and update process documentation and training materials
• Champion an AI-first mindset by promoting the use of AI tools and technologies in day-to-day operations, encouraging experimentation and adoption of AI-driven solutions to improve efficiency, strengthen processes, and elevate service quality.

• Final-year student or recent graduate (end-of-study internship) in disciplines such as Textile/Apparel/Supply Chain/Manufacturing/Industrial Engineering or a related field
• Relevant academic or internship experience in Softline (apparel, textiles, footwear)
• Fluent English is required.
• Comfortable with regular travel to client sites and factory locations.
• Analytical mind with the ability to map processes, analyze data and propose actionable improvements.
• Good interpersonal skills; able to train inspectors and internal teams.
• Proactive, dynamic, curious, and willing to challenge the status quo.
• Able to work independently and as part of a fast-paced, cross-functional team.
• Willingness to consider continuing employment with the company after a successful internship.

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Because our differences make the difference, at QIMA we are proud to promote inclusive diversity and equal opportunities! Our policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

QIMA recognizes and recruits all its talents.