L1 IT Customer Support with German and English

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.

What we'll achieve together:

• Provide accurate and optimal IT solutions via telephone, e-mails or chat;
• After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
• Follow-up the existing back-log;
• Comply with project’s performance indicators;
• Communicate with other designated teams and escalate complex issues.

This job is the right for you if:

• Spoken languages: fluent German and English (B2/C1);
• Technical college or university is not mandatory as necessary training will be ensured;
• Previous customer support experience is an advantage;
• Excellent customer service abilities: client orientation, active listening and interpersonal skills;
• Ability to work in a dynamic environment and to multitask;
• Availability to work in shifts.

What we offer:

• Permanent contract
• Central building offices with an excellent view of the city, top facilities and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Fruits on the house

What about choosing much more than a job? #AJobThatMakesSense

All our positions are open to both women and men and are, of course, open to people with disabilities.