Lead, Business Process Management Optimisation & Analysis

To define needs and the rationale for change, to recommend and design solutions that can deliver
value to Stakeholders.
Identify business opportunities, carry out feasibility studies; develop plans for the expansion of
markets and future development phases.

• Identify business opportunities, carry out feasibility studies; develop plans for the expansion
  of markets as well as future product development phases.
• Write project scopes and functional specifications, estimate project costs, risks and
  assumptions.
• Manage timescales and resource requirements for the successful completion of each phase
  of development.
• Guides and directs the process of addressing business challenges through clear articulation of business problems and opportunities, designing practical business solutions and implementing solutions in a disciplined and structured manner.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement,
  and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Identifies and defines tactical operational performance metrics geared towards meeting country
  objectives by analysing the existing gaps.
• Collaborates with other areas to ensure that best practices and a standard approach is followed.
  Provides accurate and timeous MIS (from relevant sources) as per the matrix agreed with Centre
  (ROA Operations) to enable informed decision.

• BSc in Information Technology, Computer Science, Engineering or related field
• Professional certification such as Lean Six Sigma (Green /Black Belt), Business Analysis Trainings & Certifications (CBAP) etc. can be an added advantage.

Experience:

• 5-7years Experience in management of complex operations, ideally within the financial service sector.
• Knowledge in process / project management is required.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Interacting with People
• Interpreting Data
• Making Decisions

Technical Competencies:

• Business Process Improvement
• Data Integrity
• IT Applications
• IT Systems