Lead Operational Intelligence Engineer

Our team is seeking a dynamic, highly experienced professional to fill the role of Lead Operational Intelligence Engineer.

This role involves taking charge of developing, maintaining, and enhancing our cloud-based Elastic & Observability Platform. The successful candidate will spearhead strategic initiatives, mentor a top-performing technical team, and maintain platform reliability while promoting innovation and self-service capabilities for platform users. On-call rotation duties for monitoring platform health and functionality are also part of this position.

Responsibilities

• Ensure observability and search platforms exceed business SLAs in terms of availability, functionality, performance, and security
• Deliver technical leadership when complex incidents arise and ensure prompt escalation of resolutions during on-call shifts
• Create and maintain thorough platform documentation, standard operating procedures, and knowledge-sharing materials
• Work with cross-functional teams, stakeholders, and vendors to manage operational needs, advance strategic initiatives, and handle installations, troubleshooting, and upgrades
• Drive improvements to platform features and self-service tools, including advanced Elastic Synthetics and automated chargeback processes
• Design and build proofs-of-concept to advance platform innovation, such as AI-driven observability, sophisticated data processing models, or migration to Kubernetes-based platforms
• Guide the construction, deployment, and upkeep of Elastic clusters using Infrastructure-as-Code tools such as Terraform and Ansible, and coach team members on best practices
• Manage platform lifecycle tasks, such as component upgrades, capacity planning, cost optimization, and adapting to new compliance requirements
• Regularly evaluate and optimize ELK stack performance, covering ingestion, indexing, and query tuning for large-scale environments
• Build and improve alerting and incident management processes by integrating advanced monitoring tools like Kibana Rules, Watchers, and PagerDuty
• Manage the ingestion, enrichment, backup, and restoration of large-scale platform data, optimizing data workflows along the way
• Direct and plan major operational events, including SSL certificate rotations, cluster migrations, and scalability optimization efforts

Requirements

• At least 5 years of experience in Operational Intelligence, demonstrating leadership and technical skill in managing large-scale observability platforms
• Proven ability to design and oversee Elastic clusters within complex, multi-cloud environments
• Comprehensive knowledge of Elastic Stack components, including advanced setups of Elasticsearch, Kibana, and Logstash
• High-level skills in Infrastructure-as-Code tools such as Terraform and Ansible, with flexibility to work with tools like Jenkins CI or GitOps frameworks
• Strong Python scripting abilities for automating processes, handling data, and expanding platform interoperability
• Solid grasp of incident management frameworks and workflows using tools such as PagerDuty, Uptrends, and other enterprise monitoring platforms
• Demonstrated success in diagnosing and resolving intricate platform issues within strict SLA timeframes
• Strong skills in managing and scaling fault-tolerant platforms, ensuring performance, security, and compliance across large distributed systems
• Proven track record of mentoring team members, managing priorities, and serving as a liaison between technical and non-technical groups
• Strong English communication skills (B2+ level), both written and verbal, with an emphasis on technical communication

Nice to have

• Skills in Groovy scripting or advanced Linux administration experience to streamline platform operations
• History of enhancing observability workflows through custom integrations in tools such as Uptrends, PagerDuty, or Elastic
• Practical experience configuring advanced Elastic Synthetics for reliable monitoring and custom synthetic testing
• Background in leading strategic initiatives like AI-driven modernization, cloud-native migrations, or cost-saving observability improvements

Benefits

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children