Lead - QA
Responsibilities:
This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to:
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep management updated: Relay important information in the form of timely and accurate reports.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Our most successful candidates will have:
- Six months experience in process transformation.
- Ability to work in MS Office.
- Ability to work in a fast-paced environment.
- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
All your information will be kept confidential according to EEO guidelines.
Ramping in Mumbai for 130HC (Go-live)