Lead Solutions Engineer
Posted Updated
- As Lead Solutions Engineer, you will own the technical relationship with Imprint’s enterprise partners, ensuring seamless integration, launch, and enhancements of payment solutions
- This is a mission-critical role that sits at the intersection of major enterprise partner delivery and internal product strategy, requiring both deep technical expertise and strong business judgment
- You will act as the strategic technical partner to large enterprise partners: managing complex partner solutions that are delivered over many months, translating partner requirements into actionable solutions, driving repeatable launch processes, and ensuring Imprint’s platform meets partner needs while staying true to Imprint’s vision to be the best way to pay
- What Success Looks Like in the First 90 Days
- You can independently run technical discovery, solution design, and implementation for enterprise partner opportunities
- At least one partner implementation is launched through your technical leadership
- Clear opportunities to automate partner delivery are identified, prioritized, and at least one automation improvement is shipped or in-flight
- Collaborate with sales, account management, and product teams to ensure major enterprise partner success from pre-sales through long-term partnership
- Drive pre-sales technical discovery and solutioning:
- Understand partner needs and constraints
- Map Imprint capabilities to partner requirements
- Serve as payments and card program expert to architect a best-in-class card program
- Provide technical guidance, architecture input, and implementation approach
- Own post-sales technical implementation and partner delivery:
- Lead integration planning and execution
- Troubleshoot technical issues and unblock launches
- Build strong relationships with partner technical teams
- Drive proactive communication with partners to surface opportunities and mitigate risks
- Partner closely with Product and Engineering to influence roadmap:
- Help define new products and improvements that solve real partner and consumer problems
- Ensure new partner and consumer-facing product features are aligned with partner expectations
- Automate and standardize partner delivery:
- Improve tooling, documentation, and repeatable integration patterns
- Contribute to operational stability at launch time by implementing flexible but repeatable frameworks
- Improve technical documentation and partner-facing implementation guides
- This role blends hands-on technical execution with systems-building, requiring someone who can bring order to ambiguity and scale partner success as Imprint grows
- Experience in solutions engineering, implementation engineering, sales engineering, or similar technical client-facing roles
- Excellent judgment in balancing partner needs with internal priorities and knowing when to escalate strategic decisions
- General understanding of how products are built, including front-end and back-end development concepts
- Extremely detail-oriented with a track record of managing complex, multi-stakeholder projects to successful completion
- Strong technical background in REST APIs, front-end technologies, and mobile/web SDKs
- Proven track record of improving processes through tooling and automation
- Motivated by building a successful company and willing to operate as a senior individual contributor
- Payments experience is essential: deep understanding of payment networks, PSPs, and payment product architecture
- Collaborative team player with strong cross-functional partnership skills
- Demonstrated ability to operate effectively in ambiguity and bring structure to unstructured problems
- Experience with B2B2C partner implementations
- Familiarity with data flows, identity/KYC concepts, or risk/compliance considerations in financial products
- Track record of working effectively in small, high-performing teams
- Familiarity with AI/LLM tools and automation in technical workflows