Live Ops Support Engineer, Prime Video Experience Technology

Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video.

Key job responsibilities
- Provide technical support for Prime Video's core technology systems
- Troubleshoot and resolve complex technical issues
- Develop and maintain support scripts and documentation
- Collaborate with cross-functional teams to improve system reliability
- Perform root cause analysis and implement preventive measures

A day in the life
- Monitor system performance and respond to critical incidents
- Conduct in-depth technical investigations
- Create and update technical documentation
- Engage with internal stakeholders to resolve escalated technical challenges

About the team
Prime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.