Manager- Fulfilment & Experience
As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.
What you will do
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Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
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Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
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Participate in building strategy as an advocate for better user experience from the vantage point the programs you own
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Influence product development choices using data and insights which originate from in-depth knowledge of your program
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Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
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Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
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Manage internal and external stakeholders to ensure success of the programs you own.
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The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.
What you will need
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Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred
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Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred
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Strong problem solving and analytical skills
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Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects
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Data driven and inquisitive approach.
Skills
As published by lever · 9 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Naukri URL, GitHub URL, Portfolio URL, Other URL
Short answers (4)
- Total Years of experience
- Current Compensation (Yearly)
- Expected Compensation (Yearly)
- Notice Period (In days)
Pick from a list (5)
- As part of our commitment to creating a diverse and inclusive workplace, we invite you to voluntarily disclose your gender. This information is collected for record-keeping and statistical purposes only and will not be used in any hiring decisions or affect your job application process in any way. Please note that Meesho is an Equal Opportunity Employer, and all applicants will be considered for employment without regard to gender, race, ethnicity, disability, or any other characteristic protected by law. Your response will be kept confidential and will only be accessible to limited authorized personnel on need to know basis. Please select the option that best describes your gender:
- Are you based out of Bangalore ?
- Are you willing to relocate to Bangalore?
- Do you have experience Managing Team?
- How did you get to know about this role? optional