Observability Tech Lead

• Mentor and evangelize on observability best practices, SLIs/SLOs, and reliability culture across engineering teams
• Contributing to and maintaining Tulip’s triage & remediation processes as a player / coach
• Perform incident response and debug production issues across the entire stack
• Design, build, and maintain the core infrastructure & tooling used by all of Tulip’s engineering teams
• Tech Stack:
• TS and Go Services running on Kubernetes
• MongoDB and PostGres DBs
• Grafana, Loki, Mimir, Tempo, Alloy, Prometheus & OpenTelemetry Observability tooling
• Key Collaborators:
• Engineering
• Edge
• DevOps
• Hardware

Benefits

• Impactful Work: Have a direct impact on product and culture
• Work/Life Balance: Flexible work and unlimited vacation policy, virtual company events and happy hours
• Additional Perks: Commuter benefits, a work-from-home stipend, fitness subsidies
• Competitive Benefits: Healthcare, Dental, Vision, Short-term Disability, Long-term Disability, Health Reimbursement Account (HRA)
• Family-Friendly Policies: Parental Leave, 401K & Life Insurance
• Employee-Led Communities: Parents@Tulip, Hey Lady, Allies@Tulip and more

• 5+ years of experience working with open source Observability tools (e.g. Loki, Grafana, Tempo, Mimir stack)
• You can reason about systems at scale: their edge cases, failure modes, and life cycles across
• You know what a good SLA looks like, and can teach others how to spot one
• You can communicate as well as you can code. You understand the value of discussion and work best in a team that champions clear and frequent communication
• Experience working with time-series data, ideally using promQL
• Direct experience developing and distributing Claude Skills, Gemini Gems, or any other generic AI processes and are able to iterate on their efficacy
• Hands-on experience instrumenting distributed systems using OpenTelemetry and managing metrics pipelines with Prometheus at scale
• You’re excited about setting the technical agenda and coming up with novel, broad ideas
• You regularly keep up with the newest AI advancements in the realm of Observability & Monitoring