Onboarding & Activation Specialist (Post-Sale)

Account Staffing & Activation

• Own post-sale accounts from deal close through successful activation
• Ensure accounts are staffed according to client requirements and agreed timelines
• Actively follow up with customers to secure approvals, feedback, and decisions needed for activation
• Drive urgency and accountability to prevent activation delays

Client & Recruiter Coordination

• Coordinate closely with Talent Acquisition and Recruiters to align on role requirements, profiles, and timelines
• Facilitate interviews between clients and candidates, including scheduling, preparation, and follow-ups
• Communicate client feedback and hiring decisions clearly to recruitment teams
• Resolve staffing blockers by aligning client expectations and internal capabilities

Client Onboarding

• Lead client onboarding activities including introductions, process walkthroughs, and expectation setting
• Ensure clients understand workflows, communication channels, and service responsibilities
• Build trust and strong working relationships with clients during the activation phase
• Serve as the primary point of contact until endorsement to Account Management
• Work with Sales, Operations, Resolution, and Account Management teams to ensure smooth transitions
• Identify risks, misalignment, or dissatisfaction early and escalate when needed
• Ensure all client commitments, timelines, and agreements are properly documented

Qualifications

• Bachelor’s degree in Business, Sales, Communications, or a related field (preferred)
• 3–5 years of experience in Account Executive, Sales, Customer Success, or Staffing-related roles
• Strong experience coordinating hiring processes, interviews, and client onboarding
• Proven ability to manage multiple accounts and stakeholders simultaneously
• Experience in subscription-based or service-driven businesses is a strong advantage