Operations Supervisor
Posted Updated
Team Success Supervisor
Are you driven by the opportunity to inspire teams and deliver exceptional client experiences? Wing Assistant is seeking a Hybrid Team Success Supervisor to elevate our Virtual Assistant's performance and ensure top-notch service across industries!
About the Role:
As our Team Success Supervisor, you’ll play a vital role in leading, coaching, and managing our Virtual Assistant team. In this position, you will focus on guiding team members to reach their fullest potential while fostering a collaborative, client-centric environment.
Roles and Responsibilities:
- Manage a team of Virtual Assistants, fostering a positive, productive, and engaging work culture. You’ll ensure each team member understands their goals and has the resources they need to succeed.
- Offer tailored coaching to VAs based on their experience and industry needs. Regularly meet with each VA to discuss performance, set objectives, and provide actionable feedback for growth.
- Attend 2-3 in-person collaborative sessions per week with the core team to strategize, discuss team progress, and plan initiatives that promote continuous improvement in service delivery.
- Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required.
- Set measurable performance goals, track team progress, and identify areas for improvement. Conduct regular performance evaluations and ensure high standards are consistently met.
- Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate risks, and implement solutions to improve overall team efficiency.
- Encourage VAs to share insights and identify areas for personal and professional development. Develop initiatives that inspire ongoing learning and growth within the team.
Qualifications:
- Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching teams.
- Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles.
- Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base.
- Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback.
- Experience with remote work tools and platforms (e.g., Discord, Gsuite, Asana), and managing teams across different time zones.
- Availability to participate in in-person meetings with the core team 2-3 times a week.
- Analytical mindset with a proactive approach to addressing challenges and improving team processes.
Environment & technology needed for the job:
- Fast reliable Internet connection & reliable electricity
- Professional microphone headset or functional computer microphone equivalent
- Fast, responsive computer
- Clean & professional background/audio environment for video calls with customers
Benefits
- People-focused company with a culture centered on community and personal growth
- Ability to network with executives at one of the fastest-growing companies in the US
- Opportunity to obtain knowledge about many industries simultaneously
- Hybrid work-friendly
- Avenues for rapid promotion & salary increases as the company scales
- Be a part of an early growing customer success team at an early stage, high-growth company
- Competitive compensation
At Wing Assistant, we believe in empowering our team to reach their full potential. If you’re ready to inspire, lead, and make a lasting impact, we’d love to meet you!
As published by lever · 27 questions · 3 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn Profile URL
Short answers (8)
- Current Monthly Salary/Compensation (USD)
- Expected Monthly Salary/Compensation (USD)
- Current Location (City, Country)
- Who referred you to this position? Enter their first and last name here. optional
- Website, blog or portfolio:
- Where did you find out about this role?
- How soon can you start?
- Please record yourself through loom introducing yourself and share your strategies to ensure your team is productive. Input the video link below. Failure to provide a recording will result in the disqualification of your application.
Pick from a list (16)
- What is your current availability to start? optional
- What experience level do you have for this position? optional
- How did you hear about this job? optional
- Have you worked for Wing Assistant before?
- . Are you available to work during the US timezone required for this position?
- Wing Assistants are enrolled in a screen monitoring program for Quality Assurance purposes. Are you okay with this arrangement?
- Are you open to helping clients with standard virtual assistant/admin tasks in addition to the specialized tasks associated with this role?
- Would you be willing to make phone calls on behalf of the client, as needed, if required?
- Are you willing to take on additional responsibilities and allow your role to evolve based on your skillset, previous experience, and the needs of the client to ensure a successful working relationship?
- Which industries have you worked in? (Select all that apply.) optional
- Can you work on weekends? optional
- Are you amenable to work on a graveyard shift? optional
- Are you amenable to work on a shifting schedule? optional
- Are you willing to work onsite?
- I understand that training and nesting will be conducted onsite in Makati for approximately 6 weeks, and I am able to commit to this requirement. optional
- I understand that consistent attendance and punctuality are required during training and nesting, and that repeated tardiness or absences may affect my application with Wing Assistant. optional
Written answers (3)
- Desired salary per month (in your local currency):
- What is your desired salary?
- I understand that during the onsite training, I will receive a daily allowance of ₱700, which will be disbursed upon completion of the training period. optional