Outlook / Exchange Authentication Issue – Troubleshooting Required
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Category: IT Services
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Issue Summary:
- User is onExchange On-PremisesusingOutlook Classic.
- User also has aMicrosoft account using the same email address.
- After setting up Outlook on anew computer, Microsoft login prompts appeared.
- We bypassed the Microsoft account sign-in, but Outlook now repeatedly prompts the user to enter their password.
- Mailbox access is intermittent due to continuous credential prompts.
Requirements
Required Skills:
- Exchange On-Premises administration
- Outlook Classic troubleshooting
- Windows credential management
- Microsoft account and Office authentication troubleshooting
- Autodiscover and profile configuration
Please provide your experience with similar Outlook/Exchange authentication issues and your estimated time to resolve.
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