Patient Experience Coordinator (Eastern Time)

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

About the Job:

• The Patient Connection: Own all patient outreach and engagement. You will proactively call, text, and email patients to schedule virtual visits and critical diagnostic procedures (like stress tests and echocardiograms).
• Concierge Support: Provide technical assistance and "friction-free" navigation through our ecosystem, ensuring every patient feels supported from first contact to follow-up.
• Operational Excellence: Verify data accuracy, identify process gaps, and document workflows to ensure our systems run smoothly.
• Growth & Learning: Gain an inside look at launching healthcare programs and scaling patient experiences in a fast-paced, clinical environment.

About You:

• Education: Bachelor’s degree in a relevant field (e.g. Social Work, Communications, Education, Sociology, Psychology, or Health Sciences).
• Experience Level: at least 6 months of internship or work experience
• Service-First Background: You have professional experience in high-touch, customer-facing roles. Whether that’s waitressing, hospitality, retail, or a call center, you know how to handle fast-paced environments with empathy and poise.
• Community-Minded: You have a background in service-oriented fields or study that focus on people and community engagement.
• Mission-Driven: You are genuinely excited to interact with customers and want to see the direct impact of your work on patient outcomes.
• Tech-Savvy & Adaptable: You are a fast learner who is comfortable with data entry and eager to master new healthcare technologies.

About Our Culture:

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation
• We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
• We care about diversity: diversity allows us to build an excellent patient experience
• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status