Portfolio Manager, Cloud, Data & AI Services

Job Summary

As a Portfolio Manager, Cloud, Data & AI Services, you will lead the productization and commercialization of customer-facing services, from market research and customer validation through pilot execution, launch, growth, and portfolio optimization. You will work at the intersection of customer needs, business strategy, and technical innovation, helping SoftwareOne build differentiated, scalable services that drive customer value and business growth.

You will partner closely with Sales, Delivery, Marketing, Finance, Alliances, and subject matter experts to identify market opportunities, validate demand, shape service offerings, and guide investments across the portfolio. Success in this role requires a product management mindset, hands-on experience creating, managing, or commercializing services delivered to external customers, and the ability to rapidly validate, refine, and pivot offerings based on customer feedback, market demand, and business outcomes.

This is more than portfolio management, you will help determine where we invest, what we bring to market, and how our portfolio evolves to meet changing customer and market needs.

SoftwareOne is an AI forward company. We actively use AI across our business to improve productivity, decision making, and outcomes. We intentionally hire people who are curious, hands-on, actively apply AI, and lead by example as technology continues to evolve.

Role & Responsibilities

• Own and drive the productization of Cloud, Data & AI service offers in collaboration with Service Delivery Leaders and Subject Matter Experts, leading market validation, pilot execution, commercialization, launch readiness, and lifecycle management while leveraging deep technical and delivery expertise across the organization.
• Assess market demand, customer needs, portfolio fit, competitive differentiation, partner alignment, delivery feasibility, and revenue potential.
• Shape the commercial offer, including target buyers, use cases, customer outcomes, value proposition, scope, packaging, pricing path, and route to purchase.
• Own seller and customer validation efforts, partnering with Subject Matter Experts to gather feedback, refine offerings, and recommend whether to invest, advance, revise, combine, pause, or retire offerings.
• Own pilot readiness and launch recommendation activities, working closely with Subject Matter Experts and Service Delivery Leaders to evaluate sales, delivery, customer, and financial evidence and determine readiness for broader commercialization.
• Partner with Sales, Delivery, Product Marketing, Finance, Legal, Enablement, Alliances, and global teams to complete launch readiness and activate the offer.
• Track pipeline, wins, revenue, margin, adoption, customer outcomes, and portfolio health, then recommend actions to grow, refresh, bundle, scale, or retire offers.
• Travel up to 20% to support customer engagement, pilot coordination, and internal alignment sessions.