Product and Project Manager – Voice Bots & Conversational AI

Compensation: ₹12L – ₹15L

Uservox is focussed on transforming the voice customer support and sales market with innovative voice agent technology. Our team comprises ex-IITians, ex-Googlers, and PhDs and we are well funded. We are seeking a motivated Customer Success Manager to join our team.

Responsibilities:

• Requirement Gathering: Work with customers to understand process requirement and converting that into bot workflows. Ensure development and performance of the bot is in line with customer expectation.

• Managing Engineering Teams: Work with Prompt and Technology engineering team to Design and build AI-driven voice flows tailored to various use cases, ensuring business expectations are met.

• Quality Assurance: Stay on top of all issues in call quality and product, and potential failure points. Maintain detailed logs of test results and identified issues.

• Prompt Optimization: Regularly review and adjust prompts to enhance user comprehension, handle edge cases, and improve fallback responses.

• Conversion Optimization: Review and implement improvements to flow for better user conversion.

• Guardrail Implementation: Develop and refine guardrails to prevent harmful, inappropriate, or out-of-scope interactions, ensuring a safe and reliable user experience.

• Collaboration: Work closely with prompt designers, engineers, and UX team to iterate on voice flow designs and implement fixes.

• Documentation: Create and maintain detailed documentation for voice flows, use cases, and resolved issues.

Requirements:

• Strong communication and interpersonal skills.
• Basic understanding of customer support and sales technology (experience in voice agent technology is a plus).
• Proactive, goal-oriented, and self-motivated.
• Role requires Tenacity and a Calm mind.