Product Engineer II - Configuration

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

General Functions

• Collaborate on quoting requests with other Product Engineers, Sales Engineers, Project Managers, external client facing teams, and directly with the client as necessary for complete and accurate quotes.

• Collaborate on cross training with the Product Engineering Team.

• Collaborate with the Sales Engineering team to scope and design Foundry services as necessary.

• Collaborate with Manufacturing Engineering, System Verification engineering, to ensure proper documentation and automation in in place for projects.

• Support Production as needed throughout the course of projects by collaborating with Program Management, Account Coordinators and Production Engineering.

• Participate in the launch of new solutions, ensuring successful delivery to customers.

• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors.

• Conduct research on emerging technologies, including performance evaluations and benchmark testing.

• Respond to and resolve advanced customer technical inquiries in a timely manner.

• Mentor and provide guidance to other Product Engineers to support team development.

Configuration Engineering Functions

• Own the bench-level configuration process for enterprise servers, storage, and networking platforms from incoming inspection through final configuration sign-off.

• Develop and maintain system configuration plans and port mapping for single systems and small clusters, including IP addressing, VLAN assignments, and logical connectivity.

• Perform initial power-on, firmware/BIOS/UEFI updates, and hardware validation per project standards.

• Install and configure Linux and Windows operating systems, hypervisors, and base software images according to customer or internal build standards.

• Develop and maintain golden images, automation scripts, and configuration checklists for repeatable, high-quality builds.

• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors, escalating when appropriate.

• Capture and maintain configuration documentation (as-built configs, inventories, serials, IP plans, port maps) in the appropriate systems of record.

• Provide input to labor estimation and pre-sales assessments for configuration-heavy opportunities.

• Provide production floor support for configuration issues and deviations, working closely with Manufacturing and System Verification teams.

• Excellent communication and listening skills with the ability to collaborate effectively with customers, technical resources, and team members to deliver successful projects.

• Proven ability to understand, gather, and document customer requirements.

• Expertise in engineering disciplines and revision control, including engineering change management, product lifecycle management (PLM), and end-of-life (EOL) processes.

• Expertise in enterprise-grade compute, storage, networking, PDU and rack hardware power, cooling (air and liquid), build methodologies, cabling, connectivity and build standards.

• Knowledge of x86 and ARM computer architectures, server hardware components, and computer standards.

• Expertise in enterprise Gen AI use cases and hardware used for core inference and training.

• Knowledge of quality control and computer assembly methods.

• Expertise in collaborating effectively with external vendors.

• Demonstrated critical thinking, problem-solving, planning, and organizational skills, with the ability to make decisions under pressure.

• Adaptability and resilience in dynamic environments.

• Expertise in risk management and new product introduction (NPI).

• Excellent attention to detail and documentation skills.

• Network+ and Server+ certifications are a plus.