Program Manager

We are looking for a highly organized and people-focused Program Manager to support the day-to-day operations of one of our client communities. This role blends customer success, operations, and community engagement, making it ideal for someone who enjoys creating smooth client experiences while managing key backend logistics.

Key Responsibilities

-Community & Client Engagement

• Oversee the client’s Skool community group, ensuring questions are answered and engagement is high
  -Act as a key point of contact for community members, offering timely support and consistent communication
  -Track client needs, feedback, and overall satisfaction to improve retention and experience
  -Scheduling & Coordination
  -Schedule and manage program-related emails, including reminders, updates, and event notifications
  -Coordinate and organize live events, group calls, and coaching sessions, ensuring all logistics are handled
  -Maintain an updated calendar of events, deliverables, and key dates for the community
  -Billing & Administrative Support
  -Support billing inquiries, including payment tracking and coordination with the finance team
  -Assist in onboarding and offboarding clients in the program
  -Maintain internal documentation and processes to ensure a smooth client journey
  
  Qualifications
  -1–3 years of experience in program coordination, customer support, or community management
  -Excellent written and verbal communication skills
  -Strong organizational and time management abilities
  -Tech-savvy and comfortable using tools like Google Workspace, Zoom, Stripe, Calendly, and community platforms
  -Ability to work independently and manage multiple priorities
  -Experience supporting online programs or digital communities is a plus