Resupply Customer Service Agent
*Remote Position
ACU-Serve delivers billing solutions to DME, (Durable Medical Equipment) HME (Home Medical Equipment) and Home Infusion providers, giving them the freedom to grow their business while collecting more, faster. ACU-Serve has helped many businesses cut through the complexity of an ever-transitioning billing process while becoming a trusted partner for continued growth. Clients routinely show faster collections, higher revenue and dramatically reduced management and staffing problems. ACU-Serve incorporates HME workflow, Medicare, Medicaid and Private Payer knowledge, and billing and collections experts into a single service on an Internet-based technology platform. The result is faster payments, higher revenue collection rates, and less management and staffing headaches, results matter! Unlike traditional billing service models, ACU-Serve provides our clients with a new level of control, flexibility, information access, and billing expertise. ACU-Serve functions as an integral part of the HME office staff, not a remote third-party billing vendor.
Position Summary:
**HEAVY PHONE POSITION**
This is a Remote role. Must be available to remain on the phone for the entirety of the shift, handling calls and assisting customers throughout.
Ensure patients receive outstanding service, education, and resolution regarding PAP therapy through promoting supplies necessary to gain/maintain optimal clinical outcomes.
Duties/Responsibilities:
- Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system.
- Provide excellent customer service to patients.
- Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed.
- Assure that all requests are handled accurately and efficiently.
- Educate patients on the importance of changing out supplies clinically.
- Suggested and insurance approved schedules.
- Create sales orders and confirm accuracy of items and patient demographics.
- Perform other duties as assigned.
Required Skills/Abilities:
- Two years of customer service experience
- Customer oriented with excellent oral and written
- Strong written and oral communication skills
- Strong computer skills with the ability to navigate multiple software platforms
- Must be able to multi-task between varies software platforms (CallShaper, SNAP, Brightree)
- Self-motivated, team player
- Works well in fast paced professional environment
- Ability to work independently and meet target goals
- Dedicated home office space free of distractions and noise
- High speed home internet