Senior Associate - Microsoft CSP/Google

Role Overview

As a core member of the Cloud Operations & Billing team, the Billing Expert independently executes and coordinates cloud billing activities across multiple scenarios and publishers(Microsoft Cloud, AWS, Google & SoftwareOne Managed Services offerings). The role applies specialised billing knowledge to resolve standard exceptions, ensure accurate financial outcomes, and maintain compliance with agreed controls and processes. Through reliable execution, peer support, and identification of recurring issues, the Billing Senior Expert contributes to improved billing quality, reduced rework, and stable operational performance.

Key Responsibilities

• Executes accurate and timely cloud billing, including invoices, credits and rebills within established guidelines
• Processes high‑volume billing transactions with guidance and review in line with publisher requirements, service standards, and internal controls
• Manages billing‑related exception handling to ensure accuracy, compliance, and revenue protection
• Support continuous improvement through standardisation, automation, and reduction of manual billing exceptions
• Process sales and purchase orders in line with publisher requirements, service standards, and internal controls
• Own billing‑related exception handling to ensure accuracy, compliance, and revenue protection
• Identifies recurring issues and contributes input to process and quality improvements