Senior Full Stack Engineer (Customer Service)
Posted Updated
Summary
Senior Full Stack Engineer focused on improving customer service tools and internal systems, working with Ruby on Rails, TypeScript, and React/React Native to build reliable APIs, integrate third parties, and enhance customer workflows.
- In this role you’ll work closely with both Customer Success and Engineering to identify and address common customer pain points, as well as improve the internal tools and systems used by our CS team
Benefits
- Ability to work remotely
- Health, Vision, and Dental Insurance
- Monthly Health/Wellness Stipend
- Annual Learning/Self-Development Stipend
- Fun and collaborative culture
- 401k
- Our ideal candidate is a seasoned full stack engineer with deep experience in building reliable, delightful customer experiences, and a passion for creating products that make life easier
- You know how to design and maintain robust APIs, integrate with third parties, streamline a customer workflow, and track down a pernicious bug
- We’re looking for someone who loves finding simple, straightforward technical solutions to complex problems
- Experience with our stack (Ruby on Rails, Typescript, React/React Native) is important, and our bottom-line requirements are simple: a strong engineering foundation, a desire to meaningfully improve core systems, and a commitment to delivering exceptional outcomes for our customers
- You have a track record of implementing, testing, and maintaining reliable backend services, as well as owning projects end to end
- 6+ years of experience with our stack (Ruby on Rails, Typescript, React/React Native)
- You’re excited to be part of a self-motivated and capable team that prides itself on having a massive impact per employee
- You’re a first-rate communicator in both code and human language, contributing to deep technical discussions across team and tech stack boundaries
- You work closely with non-technical stakeholders to design and build features that make customers’ eyes light up and keep our bootstrapped business humming
- You’re great at figuring out how systems can work better and love having the autonomy to leave things better than you found them
- You’re passionate about improving the customer experience in ways big and small, whether that’s by fixing a bug or overhauling an entire flow