Senior Partner Solutions Engineer
Posted Updated
- VAST Data is looking to hire a Senior Partner Solutions Engineer– OEM / eBox to join our growing team!
- VAST Data is defining an entirely new category in enterprise infrastructure by building the world’s first Operating System for AI
- As VAST expands the ways customers deploy the VAST AI OS, we are looking for a deeply technical Partner Solutions Engineer to serve as a subject matter expert for VAST deployments on partner and customer-selected hardware, with a primary focus on the VAST EBox platform
- This role sits at the intersection of solution architecture, field engineering, product expertise and strategic customer engagement
- You will become one of VAST’s foremost experts on how the VAST AI OS performs, scales and operates across partner hardware platforms—and a trusted technical resource for VAST Sales Engineers, partners and customers
- The Senior Partner Solutions Engineer will own the technical strategy and field success of VAST’s partner-based deployment model
- You will help customers understand not simply how to deploy VAST on partner hardware, but how to get the most from the platform: how to size it, what performance to expect, how hardware and configuration choices affect the customer experience, and where customization can unlock additional value for strategic deployments
- You will support VAST Sales Engineers and partner technical teams throughout the sales cycle, acting as the technical authority for EBox-based solutions
- For broadly repeatable deployments, you will provide architecture, guidance and best practices
- For VAST’s most strategic opportunities, you will take a much more active role—helping design the solution, recommending customizations, validating readiness and taking accountability for a successful deployment
- Success in this role means making VAST on partner hardware a predictable, high-performance and differentiated customer experience
- Serve as VAST’s technical subject matter expert for EBox and other partner-based deployment models
- Act as an escalation point and trusted advisor for VAST Sales Engineers designing solutions on partner hardware
- Participate in strategic customer campaigns that demonstrate the technical and economic value of deploying the VAST AI OS on partner platforms
- Size and architect solutions based on customer workloads, performance objectives, capacity requirements and infrastructure constraints
- Develop clear expectations for performance, scalability, resiliency and operational experience across supported hardware configurations
- Understand how server, networking, storage media, and configuration choices affect VAST performance and customer experience
- Recommend and help validate platform customizations for highly strategic opportunities, including understanding the downstream impact of those changes on performance, supportability, lifecycle management and operations
- Guide customers and partners through pre-installation readiness, infrastructure validation and deployment planning
- Develop custom installation and success plans for complex or strategic deployments
- Lead or coordinate troubleshooting of challenging deployment issues spanning hardware, networking, configuration and VAST software
- Partner closely with Support, Engineering and Product to resolve field issues and translate deployment experience into product and process improvements
- Build repeatable architectures, deployment practices, sizing methodologies and technical guidance that enable the broader SE and partner ecosystem to operate independently
- Support VAST Amplify and other software-defined deployment models that extend the VAST AI OS across customer-selected infrastructure
- Experience with OEM server platforms and/or enterprise storage technologies is highly desirable
- The credibility and communication skills to serve as a technical authority for experienced Sales Engineers, customers and partner engineering teams
- Strong troubleshooting instincts and the ability to isolate complex problems across hardware, networking, firmware and software layers
- Ability to translate workload requirements into infrastructure sizing, architecture and realistic performance expectations
- Strong networking expertise, including the ability to diagnose connectivity, configuration, topology and performance issues
- Exceptional technical depth across enterprise infrastructure, with the ability to understand how hardware, networking and distributed software interact as a complete system
- Experience evaluating the impact of hardware or configuration changes on system performance, reliability and operational behavior
- Deep hands-on experience deploying, tuning and troubleshooting complex infrastructure in production data centers
- Comfortable moving between strategic architecture discussions and hands-on technical problem solving
- Strong knowledge of enterprise storage, distributed systems, software-defined infrastructure and server architecture
- Background in sales engineering, field engineering, professional services, implementation, support engineering or a similar customer-facing technical role
- Strong candidates may come from enterprise infrastructure, storage, networking or software-defined systems companies
- The ideal candidate combines the technical depth of a senior field, services or support engineer with the architecture skills and customer presence of an experienced Sales Engineer
- More important than any specific company background is the ability to become a true platform expert: someone who understands how the solution behaves in the real world, can guide other technical teams with confidence, and can take ownership when a strategic customer deployment needs to succeed