Senior Software Engineer (Fleet Response Infrastructure)

• The Fleet Response team’s mission is to accelerate the safe deployment of Waymo’s autonomous technology
• Fleet Response operates at the cutting edge of our autonomous driving operations
• In certain highly ambiguous or complex situations, the Waymo Driver can request the assistance of human Fleet Response Operators (FROs) to provide extra context and information
• Those operators use a web application to receive real-time video, audio, and other telemetry from the vehicle and provide guidance back to the Driver
• We are seeking a passionate engineer to develop Fleet Response’s mission-critical full-stack systems that make this real-time collaboration possible
• You will work with a team of talented engineers to deliver reliable, globally-available, low-latency visualization and interaction — with a direct impact on Waymo’s autonomous fleet every single day
• Contribute to the end-to-end reliability and performance of mission-critical web applications used for real-time autonomous vehicle support
• Work on frontend and backend infrastructure, including robust APIs and seamless integration with upstream and downstream services
• Ensure the Fleet Response platform scales effectively to meet Waymo’s reliability, performance, and functionality requirements
• Advise and guide cross-functional engineers across Fleet Response and broader Waymo teams to ensure optimal utilization of web application systems
• Partner closely with Waymo SRE to drive global scalability and maintain the high availability of mission-critical, real-time platforms

Benefits

• Medical, dental, and vision insurance for employees and dependents
• Employee assistance programs focused on mental health
• Personalized workplace adjustments for diverse needs and abilities, including physical, mental, and neurodivergent considerations
• Access to mental health apps
• Onsite wellness centers
• Counseling services
• Second medical opinion for you and your loved ones
• Support programs including menopause benefit
• Medical advocacy program for transgender employees
• Competitive compensation
• Regular bonus and equity performance grant opportunities
• Generous 401(k) and regional retirement plans
• Annual cross-company compensation review and pay equity analysis
• 1-on-1 financial coaching
• Fertility and growing family assistance
• Parental leave and baby bonding leave
• Backup childcare
• Survivor income benefit
• Elder care and support
• Caregiver leave
• Paid time off, including vacation, bereavement, sick leave, parental leave, disability, and holidays
• Jury duty leave
• Military leave
• Hybrid work model with remote work opportunities also available
• Educational reimbursement
• Peer learning and coaching platform
• Donation matching programs
• Volunteer hours
• Employee resource groups
• Internal community groups and local culture clubs
• Inspiring spaces to work, recharge, and collaborate with fellow Waymonauts
• On-site meals and snacks
• Fitness centers, massage programs, and ergonomic support
• On-demand fitness, wellbeing, and cooking classes
• Commuter benefits

• A strong intrinsic motivation for reliability
• Enjoyment from working closely with your users
• Bachelor’s degree in Computer Science or similar technical field of study
• 4+ years of industry experience with web applications (frontend and backend)
• Familiarity with web client architectures (Angular, TypeScript, RxJS, etc)
• Experience with C++
• Experience bringing technical and non-technical groups together
• Experience building high-reliability distributed systems or RPC services
• A track record of successful partnerships with SRE
• An investigative mindset