Senior Software Engineer (Impact AI)

• ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success. This isn’t just another product - it’s a strategic platform that combines AI, analytics, and human expertise to deliver measurable business outcomes. By joining the Impact team, candidates will:
• Build solutions that empower global enterprises to make smarter, data-driven decisions and realise value faster
• Innovate with Cutting-Edge Technology
• Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations
• Deliver Real-World Impact
• Help customers optimise platform health, track KPIs, and achieve their business goals through prescriptive guidance and premium support
• Collaborate with Experts
• Work alongside a passionate team of engineers, designers, and strategists who are redefining customer success
• Create Meaningful Experiences
• Design visually compelling, intuitive digital journeys that make complex processes simple and impactful
• Joining the Impact team means building technology that matters - technology that accelerates ROI for customers and sets new standards for enterprise value delivery
• Leverage ServiceNow AI Capabilities to construct AI-powered, scalable, and reusable software solutions that drive measurable impact for users and business processes
• Drive innovation by applying prompt engineering techniques and designing scalable architectures to support AI-powered solutions across the organisation
• Collaborate with product owners to translate business and user needs into intelligent, well-architected features, owning your work from design through implementation, automated testing, and delivery
• Develop extensible and user-friendly software that enables customers to customize and leverage AI-driven functionality to solve real-world problems
• Build intuitive, performant JavaScript UI components (e.g. LitJs, DaisyUI, TailwindCSS) to ensure flexibility for customer-specific needs
• Champion our quality-first mindset by integrating automated testing frameworks (e.g., Playwright) into CI/CD workflows to ensure consistent, high-quality releases
• Participate in design and code reviews, championing best practices in performance, maintainability, and testability
• Contribute to the design and enhancement of AI-enabled products and features, while improving the reliability, observability, and production readiness of the existing product suite
• Troubleshoot and optimize system performance across the stack, ensuring scalability and responsiveness
• Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

• Experience with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
• Day-to-day work involves JavaScript, but strong foundations in languages like Java or Python are equally valued. Must have 4+ years of enterprise-level software engineering experience
• Experience leveraging AI to improve workflows, decision-making, or product functionality — including integrating AI APIs, automating processes, or analyzing AI-driven insights
• A passion for collaboration, craftsmanship, and continuous learning, fostering a culture of quality and innovation
• Analytical mindset with the ability to design impactful AI solutions that solve complex problems
• Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimization
• Familiarity with automated testing and CI/CD pipelines, and a commitment to engineering excellence and reliability