Senior Solution Architect

• Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs
• We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce
• Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform
• Salesforce is currently seeking multiple Solution Architects to join our Professional Services team within the Customer Success Group (CSG)
• The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables
• They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment
• Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution
• They are capable of driving difficult conversations and removing roadblocks to implement the business strategies
• They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C-suite
• On a day-to-day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions
• They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry
• Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed
• They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives
• Solution Architects supply to thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their community and externally in the marketplace
• Serve as a trusted advisor to the client
• Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
• Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively run risk areas and commit to seeing an issue through to complete resolution
• Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
• Resourceful and entrepreneurial thinker who can work through and solve problems
• Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members
• Available to travel regionally and occasionally internationally depending on customer needs
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Relevant Salesforce certifications and consulting experience are a plus but not required
• Experience with Agile methodologies and frameworks (such as SAFE), Business Process analysis and design background
• Experience collaborating with strategic delivery teams
• Deep functional and business knowledge of industries/verticals
• Experience with increasing responsibility and guidance of junior consultants
• Exposure to CRM / ERP (sales, service, marketing)