Senior Solutions Engineer
Posted Updated
- The Senior Solutions Engineer is Burq’s technical closer
- You own the technical side of every deal — from first discovery call through signed contract — partnering closely with Account Executives to demonstrate the power of Burq’s platform to engineering and operations buyers
- You translate complex logistics workflows into compelling, tailored demos and proofs-of-concept that make CTOs, VPs of Engineering, and operations leaders trust Burq before they’ve written a line of integration code
- Because we move fast and our customers run real operations, this role doesn’t stop at signature
- You stay hands-on through the early proof-of-concept and initial integration — guiding a customer’s engineering team to first live orders — before handing off a clean, welldocumented build to our post-sales and forward deployed teams
- You’re equally comfortable in a boardroom mapping ROI and in a Slack channel debugging a webhook
- Lead technical discovery with prospects to understand their existing delivery stack, carrier relationships, OMS/WMS/TMS integrations, and operational pain points
- Build and deliver tailored demos of Pulse AI and the full API — adapted to each prospect’s vertical (restaurant, grocery, retail, pharmacy, parcel, and more)
- Scope and run proof-of-concept integrations, guiding prospects’ engineering teams through Burq’s API from webhook setup through live order flow
- Stay hands-on through the initial implementation on key deals — driving the first production orders before a clean handoff to post-sales and the forward deployed team
- Architect end-to-end delivery solutions for multi-stakeholder enterprise deals, spanning a customer’s engineering, operations, and procurement teams
- Respond to RFPs, security questionnaires, and technical due-diligence requests with clarity and speed
- Produce clean, detailed integration specs and handoff documentation for post-sales and engineering
- Surface prospect feedback and recurring objections to product and engineering to shape the roadmap — you are a primary voice of the customer in the pre-sales motion
- Familiarity with TMS, OMS, and WMS platforms, and how they connect across an enterprise tech stack
- Excellent at translating technical capability into business value. You speak both API and P&L
- Strong commercial instinct — you can qualify a deal, navigate a multi-stakeholder buying process, and know when to accelerate versus slow down
- Comfortable reading and writing code — you can walk a prospect’s engineering team through a REST API integration hands-on. Python, JavaScript, or similar
- Experience with parcel, last-mile, or multi-carrier environments is highly valued
- 3–6 years in a technical, customer-facing role — Solutions Engineer, Sales Engineer, Forward Deployed Engineer, Implementation Engineer, or Developer Relations
- Self-directed and energized by a fast-moving startup environment where you’ll help define how the function is run
- Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we’ll teach the domain to — you already understand how delivery and fulfillment work
- Background in marketplace, on-demand, or gig-economy platforms
- Experience with delivery management platforms, route optimization tools, or carrier aggregators
- Familiarity with EDI, carrier APIs, label generation, or tracking event streams
- Exposure to enterprise retail, grocery, or pharmacy logistics at scale