Senior Solutions Engineer

• Chromatic is looking for a Solutions Engineer to join our growing team and play a pivotal role in the success of our highest priority customers and driving the growth of our company. As a key technical partner, you’ll serve as the primary technical contact for Enterprise accounts, helping them integrate and maximize value from Chromatic (and Storybook)
• You’ll support customers through thoughtful onboarding, comprehensive training, and ongoing education, ensuring they are set up for long-term success. A big part of this role involves troubleshooting complex technical issues and designing solutions tailored to each customer’s needs
• Serve as a trusted technical advisor to Enterprise customers, providing guidance on using Chromatic’s core features and integrating them into existing workflows. Develop and maintain strong customer relationships
• Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs
• Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups), and make updates to support customer onboarding and account management
• Help customers adopt and scale Storybook usage across large organizations, partnering closely with our Developer Experience team to build supporting resources
• Partner with Customer Success Managers to ensure that customers have a positive experience implementing and using Chromatic, including joining quarterly business reviews and key account calls
• Partner with Sales/Customer Success to identify opportunities for expansion within existing Customer base
• Identify and improve internal workflows to streamline processes and enhance the customer experience
• Act as the voice of the customer internally by providing feedback and insights and working closely with the product and engineering teams
• Coordinate cross-departmental efforts to ensure solution compatibility and success

Benefits

• Work From Anywhere
• Annual Retreats
• Health Benefits for You and Yours
• Parent and Family-Friendly
• Monthly Wellness Stipend
• Unlimited Vacation
• 401(k)
• Home Office benefit
• Learning benefit
• Monthly Internet benefit

• This role is ideal for someone who loves combining deep technical expertise with customer-facing collaboration, enjoys solving complex problems, and thrives in a fast-paced, dynamic environment
• Strong interpersonal and communication skills — inquisitive, welcoming, empathetic, and able to build genuine relationships with both technical and non-technical stakeholders
• Strong background in frontend space and familiarity with modern JavaScript tools and frameworks (e.g., Webpack, React); experience with Storybook and/or Chromatic is a plus
• 4+ years in a customer-facing technical role (ex: Solutions Engineer, Professional Services Engineer); experience in a B2B SaaS or developer tools company a plus
• Excellent problem-solving skills and the ability to break down complex technical concepts clearly and effectively
• Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly
• Highly organized and dependable, with the ability to prioritize and manage multiple projects across different accounts; self-motivated and strong time management skills