Senior Solutions Engineer
Posted Updated
- The Senior Solutions Engineer is responsible for the successful delivery of LogicMonitor’s most advanced and complex technical solutions for our customers
- The Senior Solutions Engineer works as a member of the Professional Services team, interfacing directly with LogicMonitor customers while working closely with internal Customer Success Management, Tech Support and Training teams
- As an experienced Solutions Engineer, duties for the Senior Solutions Engineer are elevated to the most demanding projects with a focus on enterprise customers and internal projects
- We are is seeking a Senior Solutions Engineer to lead the delivery of our most advanced technical solutions
- As a vital member of the Professional Services team, you’ll work directly with customers while collaborating closely with Customer Success Management, Tech Support, and Training teams
- In this role, you’ll tackle our most challenging projects, support enterprise customers with innovative solutions, and drive key internal initiatives to elevate our service excellence
- Lead Complex Deployments: Spearhead large-scale, intricate Professional Services engagements to ensure seamless execution
- Drive Product Enhancements: Identify product gaps, feature requests, and issues, and communicate these insights to Product and Development teams
- Deploy Custom Integrations: Implement tailored integrations using REST APIs to extend functionality within and beyond the LogicMonitor platform
- Advocate Best Practices: Share technical best practices and lessons learned with peers to elevate team performance
- Stay Informed: Continuously monitor new product features, updates, and enhancements by leveraging internal resources
- Collaborate on Scoping: Serve as a key sounding board for Solutions Architects during the scoping of complex customer engagements
- Plan Iteratively: Prioritize and schedule deliverables using an iterative development approach to ensure agile execution
- Design & Implement Solutions: Create, document, code, and test technical solutions for new tools, automations, or system enhancements
- Agile Execution: Implement solutions following agile software development methodologies for rapid, high-quality delivery
- Customer-Centric Automation: Translate customer requirements into automation products that support the growth of Professional Services
- Envision System Enhancements: Analyze business requirements to conceptualize and new system features and functionalities
- Troubleshoot & Resolve: Diagnose and resolve automation or application issues to maintain optimal performance
- Mentor & Educate: Guide team members on advanced scripting concepts, including Big O notation, multi-threading, cookie management, and data caching
- Familiarity with AWS services and other cloud platforms
- 3+ years of hands-on development using Python, Go, Java, or JavaScript
- Robust knowledge of modern web architectures, microservices, and APIs
- Strong grasp of programming concepts and effective debugging techniques
- Bachelor’s degree in Computer Science or a related field, or equivalent experience
- 4+ years of software development experience in commercial or enterprise environments
- IT certifications such as AWS Certified Solutions Architect, AWS Certified Developer, VMware VCP, CCNA, MCSA, or equivalent
- Familiarity with container and automation technologies: Docker, Ansible, Chef, Puppet, SaltStack, etc
- Knowledge of enterprise IT infrastructure platforms: Aruba, Cisco, Citrix, Dell, EMC, F5, HP, IBM, NetApp, Palo Alto, VMware, etc
- Experience with automation and scripting
- Understanding of Lambda functions and application monitoring
- Previous experience in software development, consulting, or professional services
- Understanding of server application administration: Apache, MySQL, RabbitMQ, Microsoft IIS, SQL Server, Exchange, Active Directory, etc
- Working knowledge of JavaScript and/or Ruby
- Familiarity with cloud platforms and services like AWS and Microsoft Azure