Senior Solutions Engineer

• As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams — enabling customers to understand and realize the value of Trustpilot’s platform during the sales process
• You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion
• Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound
• This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation
• Technical Discovery:
• Partner with Account Executives to uncover customer needs, system environments, and integration requirements
• Solution Design:
• Develop clear, scalable solutions that meet business objectives and align with technical feasibility
• Product Demonstrations:
• Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI
• Proof-of-Concepts:
• Support pilot programs to validate functionality, integration, and impact prior to contract signature
• Technical Enablement:
• Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers
• Cross-Functional Collaboration:
• Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover
• Documentation & Knowledge Transfer:
• Maintain accurate documentation for proposed solutions and integration requirements
• Feedback Loop:
• Capture recurring customer feedback and insights to inform product development and roadmap prioritization

Benefits

• Maternity & Paternity pay
• Train travel scheme
• ‘20% time’ - work on anything you’d like
• Work from home opportunities
• Pension and life insurance
• 28 days holiday (excl. bank holidays)
• Full access to Headspace
• Regular events and socials
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• And more! (Varies by location)

• Comfortable managing multiple sales opportunities and stakeholders simultaneously
• Organized, proactive, and motivated by solving customer challenges through technology
• Customer-centric and commercially aware, with strong problem-solving ability
• Excellent communication and presentation skills — able to translate technical concepts into business value
• Experience collaborating across Sales, Product, and Customer Success
• You have experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment
• Strong understanding of APIs, web integrations, data flows, and common SaaS architecture