Service & Logistics Analyst

Job Objective:
Ensure end-to-end transportation and logistics operations driving superior customer service and on-time, in-full delivery. Optimize carrier performance and logistics flows through industry best practices, operational efficiency, and ethical standards, acting as a key liaison for customer satisfaction.

Main activities, roles, scope of responsibility and authority

• Follow internal work regulations and occupational safety requirements established by the company.
• Comply with and promote Avery Dennison's Code of Ethics and core business values.
• Apply and foster 5S methodology within the work environment to maintain operational excellence.
• Participate in emergency response brigades and/or health & safety committees as designated.
• Actively participate in the continuous improvement of Quality, Safety, and Environmental Management Systems (QMS/EHS), adhering to procedures and corporate policies.
• Manage and maintain accurate logistics, freight tracking, cost tracking, and customer order visibility across various reports.
• Monitor and manage carrier performance against agreed Service Level Agreements (SLAs), ensuring prompt pickups, transit tracking, and on-time customer delivery.
• Colaborate and serve as primary operational liaison for Customer Service, Trade Compliance, Planning, Purchasing and commercial teams, providing proactive shipment tracking, accurate ETAs, and transparent order communication.
• Lead the resolution of logistics exceptions, route delays, transit contingencies, and freight claims to protect customer satisfaction and delivery commitments.
• Coordinates with other areas activities required to ensure shipping documentation, customs clearance processes, import/export procedures, and Carta Porte compliance.
• Be familiar with the documents applicable to the process.

Bachelor's Degree or Engineering: Logistics, Supply Chain, Industrial
Engineering, or related field
3-5 years Experience in Logistics Analyst / Customer Service Logistics
Customer Service & Carrier Relationship ManagementImport / Export, Customs Clearance & RegulationsTransportation Logistics, Route Analysis & Carrier SLAsCarta Porte & Transportation ComplianceERP Systems, Google Workspace & ISO 9001FSSC 22000

"¡Cada uno de nosotros, cada día! ¡Ocho valores. Un equipo!

En Avery Dennison, vemos la diversidad y la igualdad de oportunidades como un enriquecimiento para nuestro trabajo orientado al futuro. Nuestros equipos son equilibrados y diversos porque cada uno de nosotros es único, y valoramos la unión de diferentes personalidades y talentos."