ServiceNow Project Manager
Posted Updated
Are you passionate about driving IT service excellence and ensuring seamless business continuity? Join our ServiceNow Team as a Senior Project Manager and take the lead in managing critical activities, incidents, and client demands across projects.
What You’ll Do
- Manage transversal IT teams to deliver ServiceNow implementation projects and resolve incidents efficiently.
- Assess the business impact of incidents, set priorities, and trigger escalations when needed to accelerate resolution.
- Provide clear, regular updates to stakeholders on issue progress and application status.
- Collect root causes of incidents and contribute to actionable plans that prevent future issues.
- Monitor processes daily and act promptly to maintain uninterrupted business operations.
- Oversee IT Risk, IT Security, AIA forms, repositories (MyAPM), and Shadow IT reporting.
- Ensure SLA compliance and provide monthly performance reporting.
- Bachelor’s degree (or equivalent) in Computer Science, Engineering, or a related field.
- 5+ years of experience in IT and/or customer-facing roles.
- 5+ years of hands-on experience implementing ServiceNow solutions.
- Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM.
- Background in software development and familiarity with cloud technologies.
- Understanding of IT Risk and Cybersecurity fundamentals.
- Fluent in English and capable of engaging colleagues and clients alike.
- ServiceNow (Certified System Administrator (CSA)) and ITIL certifications.
- Additional certifications such as Project Management are a plus.