Software Development Engineer

• The Customer Success Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide
• We empower our global operations teams to ensure customers get the help they need, whenever they need it
• As a member of this team, you will be directly responsible for enhancing both the customer and agent experience, ensuring frictionless access to support
• As a Fullstack Software Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching entirely new, high-impact capabilities
• You will build rich, intuitive user experiences that empower our agents and customers alike, while capitalizing on unique opportunities to integrate Agentic AI for inbound contact handling and back-office automation
• This is a high-visibility role, perfect for someone passionate about making a significant impact, eager to take on ownership, and driven to learn
• You will be responsible for workflows that immediately impact our core user experiences while working in tandem with world-class Product and cross-functional engineering teams
• Collaborate with product managers, designers, and fellow engineers to understand requirements and translate them into scalable, high-quality software solutions
• Design and implement responsive user interfaces that enhance usability and deliver a seamless experience for internal and external Remitly users
• Architect and implement solutions for complex, ambiguous problems using full-stack technologies (TypeScript, React, Java/Kotlin, Go)
• Design, build, and deploy agentic AI applications to optimize inbound customer contact handling and automate back-office operations
• Participate in code reviews, provide constructive feedback, and collaborate with team members to maintain code quality and standards
• Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
• Report directly to an Engineering Manager within the Customer Success Technology organization

Benefits

• Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys
• All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy
• Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work
• Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey
• Contribute to the communities we serve through volunteering, employee giving, or civic advocacy
• Remitly provides rich benefit plans intended to cover the needs of our diverse teammates

• 2+ years of experience in software engineering, with a focus on frontend development for web applications
• Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent work experience
• Exposure to DevOps practices and CI/CD pipelines
• Bonus: Experience or exposure to AI engineering applications is a plus!
• Professional experience with one of the following programming languages: TypeScript, JavaScript, Kotlin, Java, Go
• Hands-on experience leveraging modern AI development tools (such as Claude Code, GitHub Copilot, or Cursor) to accelerate development, debugging, and code optimization
• Understanding of RESTful APIs and asynchronous programming concepts