Software Development Supervisor
Posted Updated
Summary
Leads a development team implementing digital transformation, automation, and omni-channel customer service platforms (social media, IVR, robotics, self-service). Analyzes requirements, creates technical specs (SRS/HLD/LLD), oversees delivery, ensures quality via UAT, and collaborates with stakeholders and vendors.
- Analyze the functional and non-functional requirements for the automation, integration, and digital transformation business requirements.
- Transform it to a SRS/HLD/LLD document.
- Implement on wide scale new digital technologies, Omni Channels, Social Media customer server platforms,analytics and robotics, self-services and IVR technologies.
- Implement any automation plan for the organization internal systems.
- Assure the quality of team deliverables before submission to the production environment by building proper UAT plans.
- Acts as technical team lead for the implementation team of new digital products and services.
- Works with internal stakeholders, technology providers, and system implementation houses.
- Assists with troubleshooting and offers support to internal representatives.
- Build any required Technical documentation, User manuals, and Training Materials for any new/existing implementations.
- Business As usual
- Deliver on time all the assigned analysis, development, and integration tasks as per the business plans
- Report team progress and activities to the digital services manager.
- Working with digital services manage to architect, design, and build project plans for all the new implementation
- Working with digital services manager on designing solutions for new business opportunities
- Performing any required R&Ds and POCs in the areas where better services can be provided for existing clients leveraging new deploying digital technologies