Software Engineer (Media Delivery)

• As a Software Engineer III on the Media Delivery team, you will design, build, and operate highly reliable systems that stream video content to millions of Crunchyroll customers around the world
• Positioned at the intersection of software engineering, cloud infrastructure, networking, and delivery, you will build fault-tolerant media replication and delivery across multi-cloud origins and global CDNs
• You will drive maximizing availability, resilience, performance, security, and efficiency through automation and deep observability
• Architect and operate scalable content replication systems and multi-origin storage to ensure playback resilience
• Build multi-CDN delivery infrastructure to intelligently route global traffic based on performance, availability, and cost
• Design fault-tolerant AWS and GCP cloud architectures that remove single points of failure in the delivery path
• Develop high-volume networking solutions between cloud origins, CDNs, and playback services
• Automate infrastructure provisioning, deployment, and recovery using Infrastructure as Code (IaC)
• Implement end-to-end observability (metrics, tracing, logging, SLOs, and alerts) to rapidly resolve playback issues
• Harden platform security by proactively scanning for vulnerabilities and building secure-by-default infrastructure
• Enhance reliability using automated health detection, failover, and self-healing mechanisms
• Own full end-to-end service lifecycles, including design, deployment, on-call incident response, and continuous optimization
• Troubleshoot complex production delivery issues across software, infrastructure, networks, and vendor partners
• Collaborate with external CDN and cloud providers to optimize performance and resolve delivery bottlenecks
• Participate in design reviews and code reviews to maintain high engineering standards for scale and maintainability
• In this role, you will own and drive:
• High playback uptime and minimal user impact during infrastructure or vendor failures
• Robust multi-origin and multi-CDN automated failover capabilities
• Rapid incident detection and resolution via Datadog observability and actionable alerts
• A secure platform with minimized vulnerability risks across core services
• Reduced operational toil through IaC automation and self-healing systems
• Cost-effective infrastructure efficiency that maintains top-tier streaming quality
• Strong operational readiness, comprehensive runbooks, and clear ownership
• The Media Delivery team sits within Video Platform Engineering, driving the infrastructure that powers Crunchyroll’s global streaming experience
• We build and maintain global CDN networks, cloud origins, replication pipelines, and delivery services designed for high availability, security, and low latency
• We partner closely with Content Pipeline, Content Protection, Playback, Security, and cloud partners to deliver high-quality media seamlessly to all device platforms

Benefits

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually
• Flexible time off policies allowing you to take the time you need to be your whole self
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Support program for new parents
• Health care and dependent care FSA
• Employer paid commuter benefit
• 401(k) plan, with employer match
• Pet insurance and some of our offices are pet friendly!

• Strong ownership mindset with willingness to participate in on-call rotations and incident response
• Background in designing high-throughput, low-latency delivery architectures across regions and external networks
• Production experience with AWS cloud infrastructure (GCP experience is a plus)
• Hands-on experience with Infrastructure as Code (IaC) tools and best practices
• Solid understanding of networking fundamentals (DNS, HTTP, TLS, caching, load balancing, routing)
• Experience with Datadog (or similar tools) configuring metrics, logs, traces, SLOs, and alerts
• Experience operating high-volume CDN architectures (e.g., Fastly, Akamai, Google Media CDN, Cloudflare)
• 5+ years of experience building and operating large-scale distributed systems
• Proven track record of diagnosing and fixing complex production incidents across software and vendors
• Proficiency in TypeScript (or another modern language) for application services and infrastructure automation
• Clear technical communication and effective collaboration skills across cross-functional engineering teams
• Knowledge of cloud and application security principles integrated throughout design and operations