Solution Architect

• The Solution Architect/Technical Implementation Manager is part of the Professional Services team at Smartling
• The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable
• As a Solution Architect, you are the hands-on advisor, technical expert, and problem solver
• You will be leading various technical integrations and implementations, solving the most challenging problems in the content localization space, and designing sustainable solutions to support our customers’ growing localization needs
• The Solution Architect is an Engineering-adjacent role
• Accordingly, a strong technical background is required for this role
• We are looking for a professional who has a track record of successfully designing and implementing enterprise-grade technical solutions, who communicates complex concepts and ideas effectively, and who demonstrates creativity in solving challenging problems for customers
• We are considering candidates based in the East and Central time zones only at this time
• Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions
• Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward
• Act with precision and urgency to provide customers with best-in-class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues
• Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for the long-term success of customers
• Stay curious about new technologies, develop new tools, and contribute to process improvement

Benefits

• Flexible vacation & PTO
• Health Benefits
• Generous Maternity/Paternity Leave
• 401k Retirement Planning
• Commuter Benefits
• Remote Hires
• Employee Referral Bonus
• Equity

• 2+ years of applied experience with modern web technologies (e.g. HTTP, HTML, CSS and JavaScript), and REST APIs
• 3+ years of relevant experience as a Solution Architect, Technical Consultant, or in a similar customer-facing role that focuses on technical solution design and implementation
• Ability to drive outcomes despite complexity, ambiguity or changing scope
• Excellent communication skills with the capability to advise/persuade technical and non-technical stakeholders
• A bachelor’s degree in Computer Science, Engineering or a related field, or equivalent practical experience
• Familiarity with at least one programming/scripting language and able to read/write scripts
• A home office setup conducive for working remotely, and ability to work effectively as a remote team member*
• Strong analytical skills when it comes to complex problems, and are not intimidated by technical challenges
• Knowledge of Content Delivery Networks (CDN), web servers, and proxy technologies such as Nginx
• Software development experience
• Familiarity with Content Management Systems (CMS)
• Experience with file engineering and regular expressions
• Hands-on experience with Splunk, Kibana or similar technologies
• Experience with translation, localization, and internationalization processes and/or fluency in multiple languages