Solution Engineer

• As a Solutions Engineer at Fonoa, you will collaborate with leading global enterprises and work cross-functionally to identify and solve complex customer challenges
• You will lead technical engagements, leveraging your discovery expertise to design and implement high-value solutions tailored to our clients’ needs
• In partnership with our sales team, you will ensure the delivery of impactful and effective solutions, driving success for both our customers and Fonoa
• Partner with our Sales team to articulate the Fonoa value proposition, vision and strategy to customers
• Create and deliver product and technical presentations to new and existing customers
• Qualify sales opportunities through technical discovery based on needs and problems with customers
• Be an expert in Fonoa’s API capabilities, advocate for improvements and influence the product roadmap with internal product teams to solve business challenges
• Drive technical discussions with customers, answering questions and providing guidance on technical features and integration
• Own technical scoping, gap analysis and technical implementation plans
• Identify opportunities for process improvements and innovation within the organisation
• You are comfortable supporting customers on technical issues where necessary
• You are extremely organised and apply a methodical approach to delivering

Benefits

• Stake in the company: You’ll have equity in Fonoa so when we win, you win.
• 25 days paid time off (PTO):Relax, recharge, and come back ready to conquer the (tax)w world.
• Team offsites: Departments and teams organize their own offsites throughout the year - to collaborate, strategize, and spend time together.
• Lunch on us: Bi-Weekly team lunches: Bond with colleagues in the office or virtually.
• Home office allowance: Want a more comfortable chair? Need a new monitor? Would you like to make your space more inspiring? Create the perfect setup at home.
• FUNoa: Once a year, we bring the entire company together for learning, bonding, and fun in a unique and inspiring location somewhere in the world.

• You are fully proficient in English. Written and spoken, we are from around the world, but we work in English
• You are eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges
• You have a strong sense of ownership and care deeply about customer experience
• You have a technical mindset and a desire to grow technically
• You always champion the customer and balance product requests against the company vision
• You want to make a severe impact and are excited about working in a high-growth startup