Solutions Architect
Posted Updated
- Collaborate with the sales leadership to understand customer requirements and enable technical solutions deployment based on customer needs
- Develop an in-depth understanding of Ema’s technology and underlying architectures
- Deliver compelling product demonstrations tailored to the specific needs of potential customers, showcasing key features and benefits
- Work closely with customers to execute successful PoCs, demonstrating the feasibility and value of Ema in their environment
- Position yourself as a Trusted Advisor to key customer stakeholders with a focus on achieving their desired Business Outcomes
- Collaborate with customers to design and architect solutions that align with their business goals, ensuring seamless integration with existing systems
- Drive project teams towards common goals of accelerating the adoption of Ema’s solutions
- Demonstrate and communicate the value of Ema’s solution throughout the engagement, from demo to proof of concept to running workshops, design sessions and implementation with customers and stakeholders
- Help take Ema’s solution from POC to production
- Understand customers cloud/on-prem environment and their unique needs for deploying Ema’s solutions. Work with our engineering team to translate customer needs into a productionizable solution that fits into Ema’s deployment models
- Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Ema’s platform
- Create repeatable processes. Create and maintain technical documentation, including solution architectures, integration guides, and best practices
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and product to resolve technical deployment obstacles and improve Ema
- Strong understanding of enterprise SaaS solutions and cloud technologies
- Familiarity with relevant programming languages and technologies
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Excellent presentation and communication skills, with the ability to convey complex technical concepts to diverse audiences
- Solid experience with solution design, architecture, and integration
- Strong collaboration skills, with the ability to work effectively both independently and as part of a global team
- Customer-focused mindset with a passion for understanding and solving customer challenges
- 8+ years experience as a Solutions Architect/Solutions Engineer, Sales Engineer, Forward Deployment Engineer or in a similar technical pre-sales role