Solutions Architect

• Smartsheet is looking for a Solutions Architect to drive quality, efficiency and customer satisfaction within our Professional Services’ business by leading customer conversations and assisting customers with developing, building, testing and deploying solutions that leverage Smartsheet, the Smartsheet API and integrations between Smartsheet and other products
• As a Solutions Architect, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role, you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups
• You will report to the Director, Solution Architect
• Develop, build, test and deploy custom software solutions leveraging a wide array of Smartsheet product & third party APIs
• Design and build AI-powered workflows and automations — leveraging LLMs, AI agents, and Smartsheet’s native AI capabilities — to solve customer problems that traditional configuration can’t
• Leverage AI coding assistants such as Claude Code to accelerate custom development, prototyping, and solution delivery across customer engagements
• Evaluate emerging AI tools and techniques and apply them to accelerate time-to-value for customers
• Lead technical consulting engagements that require custom software development by leading design sessions, defining technical requirements, and validating solution architecture against product best practices
• Design and document technical solutions aligned with client business objectives
• Partner directly with customer teams throughout an engagement, embedding deeply enough in their workflows to translate real-world pain points into working solutions quickly
• Rapidly prototype and iterate on solutions in close collaboration with customers, refining scope and design based on hands-on feedback rather than waiting for formal review cycles
• Own solutions end-to-end — from initial discovery through deployment, adoption, and ongoing refinement in production
• Build reusable components, frameworks, and accelerators that can be extended and redeployed across future customer engagements
• Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities and AI-powered extensibility scenarios that leverage the API
• Manage all aspects of technical projects, including, but not limited to, the schedule, deliverables, deadlines and client relationships
• Drive the technical delivery of custom development, integrations, and data migration elements of a Smartsheet implementation
• Maintain a target billable utilization aligned to the role
• Provide feedback to our Product & Platform Engineering teams that inform product improvements and identify feature gaps
• Other duties as assigned

Benefits

• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• US employees receive 12 paid holidays per year
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• Teleworking options from any registered location (role specific)
• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Monthly contributions toward your pension
• Mployer-paid Private Medical and Dental, additional cost for family members

• The right candidate will have a passion for working with leading edge, web-based, and AI-powered technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
• The right candidate is a strong communicator, detail-oriented, and is motivated by both working independently and leading impactful customer conversations
• Understanding of key design patterns and large data volume best practices
• Working experience with two or more of our primary languages (.Net, NodeJS, Python, Java, Ruby)
• Proven ability to drive projects from concept through completion with minimal guidance
• Knowledge of data integration and experience integrating SaaS applications with different business systems (ETL, CRM, business analytics, reporting, etc.)
• Willing to travel periodically (up to 15%) based on customer and business need
• Customer facing experience
• Bachelors in MIS, CIS, CS preferred but not required
• A strong bias toward ownership — treating customer problems as your own and staying engaged through to a successful outcome
• Hands-on experience with AI-assisted development tools such as Claude Code, with comfort integrating them into a daily engineering workflow
• Comfort operating with high autonomy in ambiguous, fast-changing environments where requirements evolve in real time
• Familiarity with AI/LLM technologies and experience integrating them into applications via APIs
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Full-stack development skills, with the ability to independently design, build, and ship production-quality applications — not just configure existing tools
• Experience working with SaaS/IPaaS applications in an enterprise environment
• Experience rapidly prototyping and iterating on solutions based on direct, hands-on customer feedback
• 3 years relevant work experience or equivalent combination of relevant work experience and education
• Working knowledge of prompt engineering and AI agent design patterns, with curiosity for applying AI to solve real business problems
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises