Solutions Architecture Manager

• The Manager, Solutions Architecture leads Paperless Parts’ Solutions Architecture function while serving as the lead Solution Architect on the company’s most strategic customer engagements
• This role is responsible for building a high-performing team, establishing scalable solution design practices, and ensuring customers receive technically sound, implementation-ready solutions that drive long-term success
• Working across Sales, Professional Services, Product, and Engineering, this leader combines hands-on customer engagement with team leadership to improve implementation quality, reduce delivery risk, and continuously evolve how Paperless Parts solves customer challenges
• Lead, coach, and develop a high-performing team of Solution Architects while serving as the lead Solution Architect on the company’s most strategic customer engagements
• Lead technical discovery, business process workshops, and solution design sessions to translate customer requirements into scalable, implementation-ready solutions
• Partner with Sales to lead technical discovery, scope customer solutions, define Statements of Work, estimate implementation effort, and identify technical risks that drive successful customer outcomes
• Serve as the senior technical resource for escalated customer situations by leading onsite engagements, facilitating business process discussions, identifying root causes, and designing solutions that address complex customer challenges
• Establish best practices for technical discovery, solution design, implementation handoffs, and customer documentation to improve consistency, quality, and scalability
• Partner with Professional Services, Product, and Engineering to ensure successful solution delivery while influencing product direction based on customer feedback and implementation trends
• Drive operational excellence through team development, capacity planning, solution quality metrics, and continuous improvement of the Solutions Architecture function
• Develop deep expertise in the Paperless Parts platform and serve as an authority on product capabilities, implementation best practices, and solution architecture

Benefits

• Healthcare, dental, and vision: We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available
• Wellness and relaxation: We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs
• Unlimited PTO: We recognize that our team works hard and ask that you take time when you need it
• Training and development: Attend conferences, classes, and trainings to hone your skills

• Experience designing SaaS implementations involving APIs, ERP integrations, and other enterprise business systems
• 2+ years of experience leading, mentoring, or developing customer-facing technical teams
• Understanding of manufacturing operations, ERP systems, and business process optimization is a plus
• Exceptional communication, presentation, and relationship-building skills with executives, customers, and cross-functional teams
• Ability to quickly develop deep product expertise and become a trusted advisor on platform capabilities and implementation best practices
• 7+ years of experience in Solution Architecture, Solutions Engineering, Technical Consulting, or Professional Services within a SaaS environment
• Willingness to travel up to 25% to support customer engagements, onsite workshops, and industry events
• Proven success leading technical discovery, business process discussions, and solution design for enterprise customers