Solutions Engineer Manager

• The Solutions Engineering Manager (SEM) is a technical leadership position for our AMER Enterprise Solutions Engineering team
• As an SEM you will have leadership responsibility for the Solutions Engineers within a specific region and will act as a working manager, leading from the front
• She/he must be an experienced manager, with a demonstrable background as a dedicated Technology Executive with broad technology and business background, able to demonstrate consistent success in leveraging innovation to achieve revenue and sales growth
• You will partner closely with our AMER Enterprise Solutions Leaders, to increase market share and develop and execute aggressive growth strategies across markets
• The successful candidate will be focused on customer success and deliver world-class cloud security solutions
• This individual will be a key leader in our growth and market leadership development
• You should also possess a strong reputation for achieving organizational goals and relationship development with key customer contacts
• Recruit, hire, and on-board new Solutions Engineers into your territory
• Provide technical and business leadership for the SE organization promoting leadership by example
• Responsible for training and mentoring new Solutions Engineers on the team and assist with defining periodic SE training curriculum
• Support field SE team in complex evaluations, troubleshooting, and challenging customer environments
• Assist Channel team in ensuring Partner SE’s are trained and can support Netskope demos, POCs, and evaluations
• Build maintain relationships with Key customers in the territory to solidify reference accounts and to assist the account teams with defining plans to drive more business
• Manage performance and key talent closely ensuring that we are taking the necessary actions to retain top talent
• Conduct ongoing 1:1’s with team members to provide constructive feedback and skills development
• Work cross functionally with support, customer success, product management, engineering, and other organizations to ensure alignment with the field, provide a process and product feedback
• Provide an escalation point for pre-sales and post-sales technical issues that arise in the territory
• Take an active role in your regions customer success and help resolve any customer satisfaction issues, escalating cross functionally when needed

Benefits

• Family Medical Leave
• Flexible Work Schedule
• Remote Work Program
• Dental Benefits
• Disability Insurance
• Flexible Spending Account (FSA)
• Health Insurance Benefits
• Life Insurance
• Vision Benefits
• Commuter Benefits
• Company Outings
• Stocked Kitchen
• 401(K)
• Employee Stock Purchase Plan
• Paid Holidays
• Paid Sick Days

• Big thinker striving to make a big impact and unwilling to accept mediocrity or Status Quo
• Strong communication (written and verbal) and presentation skills ranging from tech level up to senior executives. Comfort in public speaking and presenting to both internal and external executive audiences
• Knowledge of how to deliver comprehensive security solutions to Netskope’s customer base, and maintains a general understanding of competitive selling strategies
• Industry knowledge of security product market trends and directional awareness of Netskope’s roadmap and technology development efforts
• 5+ years as a successful individual contributor solutions engineering
• 3+ years of previous successful solutions engineering leadership experience is essential
• Solid track record in building, developing and recruiting high- performance teams based on a large network of talent in the software and systems industry
• In-depth knowledge of security technologies and product with prior experience selling security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Ability to work with diverse groups of people; challenge and lead people toward their peak performance
• A reputation for unquestionable ethics and integrity
• Must have resiliency and tenacity to be successful in an extremely fast-paced, ever-changing environment
• Prior experience growing teams in early stage startups with limited resources
• Experience working in and selling cloud-based technologies (SaaS, IaaS, and PaaS)
• BS CS/EE or related (or equivalent work experience) preferred