Spanish Client Advisor - Full-time or Part-time - Lisbon
Workster is partnering with an international customer experience company to recruit Spanish-speaking Client Advisors for a project based in Lisbon, Portugal.
In this customer service role, you’ll support Spanish-speaking clients by answering questions, resolving issues and providing clear, helpful guidance. This opportunity is available on a full-time or part-time basis and is suited to someone who enjoys communication and delivering a positive customer experience.
Your Responsibilities
Provide professional support to Spanish-speaking clients across relevant communication channels
Respond to client enquiries and provide accurate information about products, services and processes
Identify client needs and recommend appropriate solutions
Handle complaints and complex situations with empathy and a solution-focused approach
Record client interactions and update information using internal systems
Manage multiple enquiries while maintaining accuracy and organisation
Follow established procedures and service quality standards
Collaborate with colleagues to support team goals and deliver a consistent client experience
Your Profile
Fluent in Spanish, both spoken and written
Good command of English
Strong communication skills and a client-focused attitude
Patient, proactive and professional approach to resolving enquiries
Good problem-solving and organisational skills, with attention to detail
Confident using computers and able to learn new digital tools quickly
Ability to work independently and as part of a team
Previous experience in customer service or a contact centre is an advantage
Availability to work in Lisbon, Portugal
Availability to work full-time or part-time
What We Offer
Position based in Lisbon, Portugal
Full-time or part-time working options
Training and support to help you get started in the role
Opportunity to develop customer service and communication skills
Professional, international and multicultural working environment