Workster is partnering with a leading European BPO to hire enthusiastic Spanish Speaking Travel Experience Advisors for their growing Team, working from their offices in Sofia!You will be supporting the world-wide leading hospitality app.

Your Role

• Provide friendly and efficient service to the worldwide client community
• Be the first point of contact to handle and resolve customer complaints/queries
• Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
• Demonstrate ownership of user queries until resolution
• Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters
• Investigate, identify, and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer queries
• Research information and troubleshoot problems using available resources
• Recognize product and process issues that impact our community and submit reports and feedback

Your Qualifications

• Fluent in Spanish (B2+) and English (B2)
• Patience, empathy, and an ability to demonstrate confidence when imparting information
• Ability to positively communicate difficult messages
• Previous experience in hospitality/call center will be considered an advantage
• Ability to work in a fast-changing environment
• Investigative skills with strong communication and interpersonal skills
• Proactively and independently work to meet targets and goals

The Offer

• Fully paid training and very competitive base salary
• Stable job and career development opportunities
• Private Health Insurance
• You are working for a worldwide leading company in a multicultural team
• Relocation package for candidates outside of Bulgaria