Staff Software Engineer (Platform)

• Our engineering team is responsible for taking products from ideation to being used by tens of thousands of users every week
• We’re responsible for everything from building the product to technical operations (and everything in between such as getting better with outages, improving reliability, and reducing tech debt…)
• We are looking for a Software Engineer - Reliability who knows how to balance moving fast while moving safely, understands (and loves) SLOs and SLAs, and has experience scaling systems from 1 to 10 to 100
• Some recent team accomplishments include:
• Scaling (successfully) our request volume by 100% Month over Month (every month for the last 2 years)
• Designing and launching model serving infrastructure in Google Cloud for our risk systems
• Building and maintaining the infrastructure to support hundreds of deployments per month across a team of 30 engineers
• You will design and implement developer tooling that makes deployments safer, reproducible, and easy to slowly rollout (or rollback)
• Architect (with the rest of the team) the future version(s) of our key systems taking into account order of magnitude scaling every year
• Partner with company operations and engineering to achieve and maintain compliance standards such as PCI and SOC2
• Add or improve introspection for all our key systems, identify scaling bottlenecks, and work with engineering on resolving them
• Own shared services such as feature flagging, experimentation, in-app messaging, etc
• Mentor engineering on how to design reliable, fault-tolerant, systems and easy-to-use runbooks for when things go wrong

Benefits

• 401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation
• Paid parental leave: Found supports employees through all stages of life, which is why new parents employed by Found qualify for 16 weeks of flexible parental leave
• Meaningful equity: Everyone on our team should feel and act like an owner, which is why Found offers industry-competitive equity to all of our employees
• Flexible vacation policy: Vacations, appointments, mental health days- take the time you need, whenever you need to with our flexible time-off policy
• Work anywhere: We have Found offices in both SF and Seattle and for team members who work outside those cities, Found also supports fully remote working
• Health benefits: Comprehensive medical, dental, and vision benefits are always 100% covered for employees, 75% covered for dependents

• Proven track record of scaling and troubleshooting production systems or services
• 5+ years of experience with backend technologies
• Experience working in a public cloud environment
• Deep understanding of Kubernetes internals such as coredns/kubedns, vertical and horizontal pod autoscaling
• Experience writing production code in Ruby, Go, or Python
• Strong fundamental knowledge of SLAs and SLOs, as well as ideas around how to implement them at a fast-paced company
• Working knowledge of compliance frameworks like PCI and SOC2
• Experience with opentelemetry, statsd, or Prometheus
• Experience with infrastructure as code (Terraform, cloudformation, etc)
• Interest in financial services, accounting, and/or self-employment
• Familiarity with troubleshooting using tcpdump or wireshark