Strategic Design Leader

We are hiring a Strategic Design Leader to define opportunity spaces from messy business questions across strategy, CX, and digital transformation in LATAM. You will guide narratives, prototypes, and cross-account engagements while leveraging AI-enabled delivery to accelerate insight and direction. Apply to help align leaders and deliver decision-ready work!

Responsibilities

• Run discovery and problem framing for complex transformation, modernization, and innovation efforts to reduce ambiguity
• Unify customer needs, business goals, operational realities, and technical feasibility into an integrated strategic perspective
• Structure ambiguity into hypotheses, decisions, plans, and measurable outcomes that keep work progressing
• Guide senior-stakeholder discussions and steer competing viewpoints toward alignment
• Craft experience visions, guiding principles, customer journeys, service ecosystems, and future-state concepts that anchor transformation
• Map friction points, opportunity areas, and intervention moments across channels, roles, and operating structures
• Convert strategy into usable experience frameworks, roadmaps, and prototype briefs that teams can execute
• Ensure recommendations are financially viable and operationally realistic, not only conceptually attractive
• Partner with account and delivery leadership to shape strategic opportunities and client propositions
• Assemble proposal storylines, methodologies, workstreams, staffing plans, estimates, and governance structures for new pursuits
• Develop points of view, demos, and prototype narratives that help clients feel confident in their decisions
• Join pitches, workshops, executive sessions, and follow-on conversations to advance engagement outcomes
• Combine user research, market data, competitive analysis, stakeholder input, and operational information into a coherent picture
• Separate evidence from assumption and surface meaningful gaps that must be addressed
• Translate findings into implications, recommendations, and decision-ready narratives instead of descriptive summaries
• Create strategic decks, points of view, one-pagers, proposals, workshop content, transformation stories, and decision-support tools
• Clarify complex information so executive audiences find it understandable, trustworthy, and actionable
• Hold a high bar for information architecture, visual storytelling, and editorial quality across deliverables
• Use AI tools including Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to speed research, synthesis, content creation, and prototyping
• Establish repeatable AI-supported processes with appropriate judgment, verification, and quality assurance
• Support teams in applying AI to expand delivery capacity while preserving strategic rigor and avoiding generic outputs
• Advise researchers, service designers, UX and product designers, content strategists, and solution teams with direct strategic guidance
• Turn executive vision into briefs, working frameworks, and quality standards that guide team execution
• Influence effectively to lead outcomes even without formal reporting authority

Requirements

• More than 10 years of experience spanning experience strategy, service design, innovation, consulting, product strategy, or digital transformation
• Demonstrated ownership of complex client engagements from early framing through recommendation and concept definition
• Practical experience partnering with senior client stakeholders and account leadership to drive outcomes
• Standout portfolio with executive narratives, strategic artifacts, and transformation work
• Expert facilitation ability, creating productive alignment across stakeholders with different perspectives
• Strong ability to synthesize, turning complicated and diverse inputs into clear, decision-ready insights
• Excellent written communication skills for producing refined, executive-grade content
• Confident presentation capability, explaining complex strategic ideas with clarity
• Proven ability to manage multiple high-priority workstreams while maintaining narrative coherence and quality
• Professional fluency in English and Spanish, strongly preferred due to the LATAM focus of this position

Nice to have

• Certification in Product Management that strengthens your candidacy

Benefits

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn