Student Success Executive

Student Success Associate — Remote | Chess GajaWe are looking for a dedicated professional to join our global team. Please note that this role requires a5:00 AM – 2:00 PM ISTshift, with a weekly off onTuesday(Saturday and Sunday are standard working days). This position is ideal for someone looking to build a long-term remote career and gain global experience managing students across 40+ countries.

Who This Role Is Built For

This is not a generic customer support job. This role is for someone who genuinely loves chess — or wants to build a real remote career in a mission-driven global organization — and for whom stability, purpose, and professional growth matter more than chasing the next offer.

If you are a chess enthusiast, a homemaker returning to professional life, or a fresher from a Tier-2/Tier-3 city looking for a credible long-term remote career — we built this role for you.

About Chess Gaja

Chess Gaja is a global online chess academy founded by Grandmaster Priyadharshan Kannappan, serving students across 40+ countries. We combine world-class chess coaching with structured operations and automation — and we want people who want to grow with us for the long term.

What You Will Do

• Manage parent and student communication via WhatsApp Business and email across global time zones
• Send payment reminders, class updates, and performance reports on a strict weekly schedule
• Coordinate feedback between 40+ coaches and parents with accuracy and empathy
• Maintain 100% accurate records in Zoho CRM — if it isn't logged, it didn't happen
• Be the first point of contact that makes every Chess Gaja family feel supported and seen

You Will Thrive Here If

• You have a basic love for chess (1000+ rating on Chess.com or Lichess is a plus — not mandatory)
• You write professional, polite English fluently — grammar matters here
• You are comfortable using tools like ChatGPT, Sheets, and Zoho without needing hand-holding
• You want a long-term remote career, not a 3-month stepping stone
• You take pride in process, follow-up discipline, and doing small things with consistency
• You have a reliable laptop, mobile, and 50+ Mbps internet connection at home

What We Offer

• ₹17,000 – ₹19,000 monthly take-home (Includes a yearly retention bonus as part of the compensation)
• Note on Retention Bonus:A component of the monthly salary is accrued as a retention bonus andpaid out as a lump sum annuallyupon completion of each year of service
• During 3 months probation the salary range would be Rs.15,000-17,000 per month
• 100% permanent remote — no commute required
• Direct mentorship exposure to a Grandmaster and global operations
• Hands-on mastery of Zoho One — one of the most in-demand business automation suites
• A stable, structured team that respects your time and contributions
  
  Important Terms (Please Read Before Applying)
• Working Hours:5:00 AM to 2:00PM (Note: During the 3-month probation training, you will work our standard day shift of 9:00 AM to 6:00 PM)
• Working Days:Wednesday to Monday (Note: During probation training only, the schedule is Monday to Saturday).
• Weekly Off:Tuesday (Note: Sunday off during probation training only).
• 3-month probation period applies when you join
• Post-probation: 2-month notice period required for resignation
• You must own your own laptop and mobile and have a reliable 50+Mbps home internet setup
• This is our current leave policy -
• We are looking for immediate joiners only