Swedish-speaking Customer Service Expert
Posted Updated
Workster supports a leading BPO player in the industry in their pursuit to increase their Swedish-speaking Customer Service Team for a leading Cruise Line company worldwide.
They are as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. They are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest, and offer an enriching, immersive and safe cruise experience.
Your Role
- Taking Inbound calls
- Sell cruises packages
- Cross-Sell or Upsell cruises packages and associated products
- Customer support for post-booking and booking management
- Support travel agents with bookings and booking management
- Support customer with information about a range of questions like destination, boats, documentations, prices etc.
Your Qualifications
- C1 level of Swedish
- Good English skills (B2)
- Sales experience is mandatory
- previous CS / BPO experience is an advantage
- good PC skills
- fast decision-maker, with positive outlook
- be available to work flexible hours and days
The Offer
- Competitive base salary and benefits
- Private health insurance
- Great Schedule – Monday to Friday: 08:00h – 18:00h, Saturday and Sunday 08:00h – 17:00h
- Enrich your CV by working for a major worldwide brand
- Multicultural Team