Technical Account Manager ASIA

Localpaymentis a fintech company specializing in local and cross-border payment solutions for emerging markets. Our platform enables global companies to accept payments in local currencies through native methods in each country, facilitating their international expansion.

In 2024, Localpayment entered into a strategic partnership withAleph Group, a global technology and digital media company. This collaboration enhances our capabilities and reach, combining robust payment infrastructure with a broader digital ecosystem.

We are looking for an experiencedTechnical Account Managerto lead our new client acquisition strategy, identify business opportunities in key markets, and build strong relationships with global companies looking to expand into ASIA and other emerging markets. Your ability to generate trust, understand client needs, and close strategic deals will be key to driving Localpayment’s growth.

Responsibilities

• Serve as the main technical point of contact for assigned enterprise clients.

• Manage and coordinate the technical onboarding and integration of new clients with Localpayment’s platform.

• Work closely with client engineering and product teams to troubleshoot, resolve issues, and ensure smooth operations.

• Collaborate with internal teams (Product, Operations, Compliance, IT Support) to design and deliver tailored payment solutions.

• Proactively monitor client performance and provide insights to improve efficiency, reliability, and customer satisfaction.

• Translate client needs and feedback into actionable requirements for internal teams.

• Conduct product and API training sessions for client technical teams.

• Represent Localpayment in technical discussions, workshops, and strategic meetings with clients.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or client-facing technical roles.

• At least 2 years in the fintechsector.

• Strong technical background in APIs, payment systems, or system integrations.

• Proven ability to manage complex technical implementations and long-term client relationships.

• Excellent problem-solving and troubleshooting skills.

• Ability to communicate effectively with both technical and non-technical stakeholders, including C-Level executives.

• Fluent in Chinese and English; additional languages are a plus.