Technical Architect

• WalkMe’s Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power of WalkMe
• As a Technical Architect at WalkMe, your responsibility will be to advise and establish WalkMe’s infrastructure—deployment, integration, and solution delivery—in several complex organizations and technical environments
• You will help ensure that our customers have the right technical infrastructure in place to guarantee their success with WalkMe
• Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration
• Provide expert guidance on software deployment best practices to optimize system performance and reliability
• Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations
• Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity
• Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of WalkMe
• Drive strategic technical direction, planning, and advising on solutions and enhancements for customers’ business needs while proactively mitigating risks
• Act as a liaison and focal point between customers, WalkMe’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap
• Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction

Benefits

• 401(k) with company matching program
• Parental Leave programs
• Vacation policy to encourage a healthy work-life balance
• In-person and virtual social activities
• Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

• 4-year degree with a technology focus in IT, software development, or a STEM-related field or equivalent experience
• Experience building applications with JavaScript and APIs
• Ability to solve open-ended problems in unstructured environments
• Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth
• Experience in the Digital Adoption space is preferred
• Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities
• Spanish fluency required. Supporting LATAM accounts
• Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources
• Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time